SERVICES

SHOPPING

Shopping can be done by our volunteer shopper.

CHURCH SERVICES

Various denominations are represented and services are held at set times throughout the month. Ministers will also visit to speak privately with residents.

VISITING HOURS

Visiting hours are unrestricted and family and friends are always welcome. Due to the significant risk that Covid-19 continues to pose for the residents and staff, some visitor restrictions continue to be required by NSW Health and upon risk assessment by the facility Management. Please contact 02 62263090 for information about the current visiting arrangements. We ask that the privacy and wishes of other residents be respected. The external doors of the facility lock in the evening for security of residents. If you visit and find the doors locked there is a buzzer to call staff for admittance.

Visitors can have a meal with their relative. For this to occur we request 24 hrs notice and there is a nominal cost paid on the day or billed to the resident. Kitchen staff manage this process.

Families can use the Robinson Room or private lounges for family celebrations for a donation fee.

TRANSPORT

A Resident’s family is approached first if transport is required to and from arranged external appointments. If the family are unable to assist, then staff will make suitable arrangements and any associated costs will be billed to the resident. Ambulance

Regulations are such that few residents are able to access this form of transportation except in the event of a medical emergency.

POWER OF ATTORNEY | LEGAL MATTERS

Residents are encouraged to maintain control over their financial affairs. It is suggested residents consider legally nominating a representative, if they have not already done so, to cover the possibility of them no longer being able to manage their affairs.

The services of a Justice of the Peace are available by appointment.

COMPLIMENTS | SUGGESTIONS | CONCERNS AND COMPLAINTS

If you wish to express any of the above please approach the Registered Nurse on duty initially or please ring during office hours to speak with the Residential Care Managers or the Home Care Manager. Concerns can be usually sorted out immediately by speaking directly to the RN on duty or the Managers. The matter will be formalised using the Compliment, Complaint and Suggestion Form; investigated by Management; and the resident / representative consulted with. The CEO can be consulted by all parties as required.

 Residents, clients and their representatives can also speak with the Aged Care Quality and Safety Commission on 1800 951 822 or write to Aged Care Quality and Safety Commission GPO Box 9818, Sydney NSW 2001.

Flyers regarding the external complaints process can be found at the entry of both Horton House and Warmington Lodge next to the Compliment, Complaint and Suggestion Forms.