Permanent & Respite Accommodation

Residents are encouraged to personalise their surroundings within the given space in their room. Examples of items you may wish to bring with you are photographs; a favourite chair; pictures; a favourite doona cover or quilt; a TV or radio; and ornaments etc.

It is important to consult with the Care Managers prior to purchasing or bringing in items of furniture for there are a number of safety and space aspects to be considered.

Any costs associated with phone or Pay TV connection are payable by the resident or representative.

Visiting hours are unrestricted and family and friends are always welcome. We ask that the privacy and wishes of other residents be respected. The external doors of the facility lock in the evening for security of residents. If you visit and find the doors locked there is a buzzer to call staff for admittance.

Visitors can have a meal with their relative. For this to occur we request 24 hrs notice and there is a nominal cost paid on the day or billed to the resident. Kitchen staff manage this process.

Families can use the Robinson Room or private lounges for family celebrations for a donation fee.

Shopping can be done by our volunteer shopper.

Various denominations are represented and services are held at set times throughout the month. Ministers will also visit to speak privately with residents.

A Resident’s family is approached first if transport is required to and from arranged external appointments. If the family are unable to assist, then staff will make suitable arrangements and any associated costs will be billed to the resident. 

Ambulance Regulations are such that few residents are able to access this form of transportation except in the event of a medical emergency.

Pets have recognised therapeutic value and also help create a homelike environment. Relatives are encouraged to bring in pets belonging to residents to visit at any time. Dogs need to be on leads and cats restrained in cage when outside the resident’s room. Following consultation with management, certain pets e.g. birds and fish may be able to make their home at Yass Valley Aged Care.

Yass Valley Aged Care Ltd has a policy that electric wheelchairs and scooters can only be used in the resident’s room. If use outside the room is required staff must assist with use of the scooter / wheelchair. This is due to the risk to frail walking residents.